← Back to Jobs
Project Manager Guest Management (m/f/x)
The AVANTGARDE Group, with its portfolio of specialized agencies, is a major player in the experience economy. AVANTGARDE is a globally operating corporate group with more than 650 employees at 13 locations worldwide. In addition to AVANTGARDE Germany, the agency division includes other agency brands such as Trendbüro and Slash.Digital, offering a wide range of solutions and services. AVANTGARDE covers all physical and digital touchpoints along the customer journey.
Our Mission: „Crafting Stories. Shaping Spaces. Creating Fans."
Nice to Have
Our Mission: „Crafting Stories. Shaping Spaces. Creating Fans."
Join our team!
To strengthen our team, we are looking for a (Senior) Digital Project Manager (m/f/x) with a focus on customer experience and systems.Your Tasks
You combine technical expertise with a keen understanding of user needs and translate both into functional systems:- You are responsible for building, developing, and operating core systems throughout the customer journey (website, booking platform, support tools)
- You design customer journeys and translate them into concrete requirements for systems, content, and processes
- You design and optimize the website in terms of content, structure, and visuals (frontend & backend, CMS) - including hands-on implementation within the system
- You independently and operationally manage content management as well as the creation and maintenance of landing pages and digital content
- You analyze user behavior (e.g., via Matomo), derive optimization strategies, and develop KPIs and reports
- You optimize the platform for SEO/SEA and conversion (including testing and A/B testing)
- You plan and facilitate workshops (e.g., in Miro) and bring together stakeholders from various departments
- You will manage operational implementation packages, prioritize tasks within the project context, and coordinate internal teams as well as external partners
- You will develop test scenarios, conduct system tests yourself, and ensure the quality and functionality of all processes
- You will ensure clean interfaces between systems (e.g., CRM, booking, marketing) and consistent data flows
Your Profile
- Degree in digital media, business informatics, media studies, or a comparable qualification
- Several years of experience in operational digital project management, ideally in the area of platforms or customer experience
- Strong understanding of web technologies, systems, and digital processes
- Experience working with CMS, tracking tools, and ideally interface-related topics
- Structured, analytical, and self-directed work style
- Strong communication skills and experience in stakeholder management
- Very good German and English language skills
Nice to Have
- Experience with Matomo, SEO/SEA, and performance optimization
- Knowledge of UX/UI, customer journey mapping, and testing
- Experience with agile project management methods and tools such as Monday, Miro, etc.
- Basic knowledge of web technologies (HTML/CSS)
Benefits
- A high degree of autonomy and creative freedom
- Exciting projects in the premium and experience sectors
- Close collaboration within an interdisciplinary team
- Modern work methods and flexible structures
- Opportunities for professional development in the field of Digital & Customer Experience
