← Back to Jobs
Project Manager Guest Management (m/f/x)
The AVANTGARDE Group, with its portfolio of specialized agencies, is a major player in the experience economy. AVANTGARDE is a globally operating corporate group with more than 650 employees at 13 locations worldwide. In addition to AVANTGARDE Germany, the agency division includes other agency brands such as Trendbüro and Slash.Digital, offering a wide range of solutions and services. AVANTGARDE covers all physical and digital touchpoints along the customer journey.
Our Mission: „Crafting Stories. Shaping Spaces. Creating Fans."
Our Mission: „Crafting Stories. Shaping Spaces. Creating Fans."
AVANTGARDE Experiences GmbH has been involved in organizing exclusive Porsche Experience events for over two years. As the direct contact and representative for Porsche Ice Experience and Porsche Travel Experience, we are responsible for organizing and running these premium driving events.
Your main tasks
Your Tasks
As a Project Manager (m/f/x) in the Customer Experience department, you will be the operational heart of our premium automotive customer's exclusive driving events. You will plan, coordinate, and optimize all aspects of event/guest management, from the initial customer inquiry to the final reporting.Your main tasks
- Event management: Planning and executing exclusive driving events with a focus on guest management: booking management, customer support, and reporting tasks.
- Customer communication: Actively advising and supporting our customers via various channels (phone, email) using CRM tools such as Salesforce.
- System management: Shared responsibility for adapting and further developing internal systems to improve guest management.
- Data management: Accurate recording and management of customer data and event details, ensuring data quality for reporting purposes and regular validation.
- Process optimization: Development and implementation of improvements in the area of event and guest management in coordination with the team lead.
Your Profile
- Completed training or studies in project management, marketing communications, or related fields.
- Initial experience in project management, ideally in the event industry or customer support.
- Proficiency in MS Excel and CRM systems; knowledge of Salesforce or similar platforms is an advantage.
- Excellent organizational and communication skills, both in German and English.
- A proactive and customer-oriented approach to work with an entrepreneurial mindset.
Benefits
- Bye-bye boredom – we offer flexible models such as home office options, individual working hours, and job rotation
- Wanderlust? With us, you have the opportunity to work remotely worldwide for up to 3 weeks per year
- Cycle in the countryside, work up a sweat in the gym, or go on an extensive shopping spree – the company bike and numerous discount promotions make it possible
- Be part of our legendary team and company events. The main focus here is on gathering inspiration, exchanging ideas, and networking.
